News | 04 Nov 2020

How Vodafone UK retail stores will serve customers during the second lockdown

All 344 retail stores in England are temporarily closing their doors, but three quarters will operate as Click and Collect points.

Vodafone stores across the UK continue to adapt to the coronavirus crisis as it unfolds. All 344 stores in England will close for the duration of the second lockdown – due to start on Thursday 5 November 2020 – but will continue to serve customers and their communities.

They will act, in the majority of locations, as collection-only points for customers who have placed Click and Collect orders online.

Customers in England can find out which stores are offering collection-only service when they order online. Where stores can’t offer a collection-only service, retail colleagues will instead be working from home and assisting customers through webchat.

If customers need to return a product, they should contact Vodafone customer care by webchat or phone. Returns will be done by post, rather than in store.

As Wales is already undergoing its own ‘fire break’ lockdown, Welsh Vodafone stores have already closed. They are due to reopen on 9 November and will follow the same safety precautions that all Vodafone stores have been observing since June.

Based on current advice from the devolved governments in those nations, stores in Scotland and Northern Ireland will remain open.

Technical support from Vodafone is available without having to leave home. Anyone, not just Vodafone customers, can book free 30-minute appointments with our Tech Team. Conducted by phone or video chat, Tech Team Experts can help with common technical queries.

And Vodafone has increased the number of available Tech Team experts to meet any additional demand.

For answers to the most common customer service queries, and for ways to contact Vodafone UK customer care, visit the dedicated website.