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Press Release | 19 Aug 2020

It’s coming home: personal tech team support from Vodafone now available without leaving your house

It’s coming home: personal tech team support from Vodafone now available without leaving your house
  • Vodafone launches tech support via video calling, delivered by your local store’s Tech Team experts.
  • Free and available to everyone (not only Vodafone customers).
  • Book a 30-minute video chat or phone call to help navigate tricky tech issues.
  • Initiative is part of Vodafone’s continued efforts to keep everyone connected, including more vulnerable groups that cannot come into store.

Vodafone has announced a new tech support service that means anyone (not just Vodafone customers) can book a free 30 minute video or phone chat with an expert to help them navigate tricky tech issues.

The new service is part of Vodafone’s continued efforts to keep everyone connected, including more vulnerable groups in society who aren’t able to come into store. The new service reflects the way customers are now looking to access technical support – since re-opening its stores after lockdown,

Vodafone has seen that customers want to continue to access this support remotely.  This service makes it quick and easy to access the help needed.

Booking is simple. All people need to do is visit our store locator on the Vodafone website and book for a Tech Team advisor to call them back via video chat or phone. This will typically happen the same day (subject to availability).

The services are free and the advisors should be able to fix a range of issues, from simple things such as installing apps and connecting new devices to more complex tasks such as a phone flash (changing or upgrading operating systems) or a full reboot.

The phone and video chats will be able to help with:

  • general Software issues;
  • app functionality;
  • connectivity issues – Bluetooth or WiFi;
  • phone flash & reboot;
  • general technical queries;
  • support connecting to other household devices;
  • live demonstrations of devices (video chat only);
  • tutorials and How to sessions (video chat only).

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About Vodafone UK

Vodafone UK connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed line connections, home and office broadband and the Internet of Things (IoT).

Having made the UK’s first mobile phone call and sent the first text message, Vodafone has a history as a tech pioneer. In 2018 we made the UK’s first live holographic call using 5G, and were first to start carrying live 5G traffic from a site in Salford, Greater Manchester. We now have 5G in more places than anyone else, with multiple locations now live across the UK and the rest of Europe.

Today we serve more than 18 million mobile and fixed line customers in the UK, with 4G network coverage at 99%.  Our customers voted us the UK’s Best Mobile Network at the 2018 Trusted Reviews Awards – for the second year in a row. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 15 UK towns and cities through partnerships with CityFibre and Openreach.

Connectivity is at the heart of what we do as it gives us a huge opportunity for good. We are using our network, products, talents and technology to help society prosper and respond to significant social and environmental issues.  Our free Digital Parenting magazine is helping families and schools across the UK to navigate the online world safely. Meanwhile, the Vodafone Foundation’s work with researchers at Imperial College is developing personalised cancer treatment using the processing power of smartphones.

We are part of Vodafone Group, one of the world’s largest technology communications companies, with mobile operations in 26 countries, partnerships with mobile networks in 55 more, and fixed broadband operations in 19 markets.  As of 30 September 2019, Vodafone Group had approximately 625 million mobile customers, 27 million fixed broadband customers, and 22 million TV customers – including all of the customers in Vodafone’s joint ventures and associates.

For more information about Vodafone UK, please visit: www.vodafone.co.uk

 

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693

Twitter: @VodafoneUKNews

Website: https://newscentre.vodafone.co.uk

Vodafone Limited

Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Registered in England No: 1471587