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Press Release | 19 Aug 2020

It’s coming home: personal tech team support from Vodafone now available without leaving your house

It’s coming home: personal tech team support from Vodafone now available without leaving your house
  • Vodafone launches tech support via video calling, delivered by your local store’s Tech Team experts.
  • Free and available to everyone (not only Vodafone customers).
  • Book a 30-minute video chat or phone call to help navigate tricky tech issues.
  • Initiative is part of Vodafone’s continued efforts to keep everyone connected, including more vulnerable groups that cannot come into store.

Vodafone has announced a new tech support service that means anyone (not just Vodafone customers) can book a free 30 minute video or phone chat with an expert to help them navigate tricky tech issues.

The new service is part of Vodafone’s continued efforts to keep everyone connected, including more vulnerable groups in society who aren’t able to come into store. The new service reflects the way customers are now looking to access technical support – since re-opening its stores after lockdown,

Vodafone has seen that customers want to continue to access this support remotely.  This service makes it quick and easy to access the help needed.

Booking is simple. All people need to do is visit our store locator on the Vodafone website and book for a Tech Team advisor to call them back via video chat or phone. This will typically happen the same day (subject to availability).

The services are free and the advisors should be able to fix a range of issues, from simple things such as installing apps and connecting new devices to more complex tasks such as a phone flash (changing or upgrading operating systems) or a full reboot.

The phone and video chats will be able to help with:

  • general Software issues;
  • app functionality;
  • connectivity issues – Bluetooth or WiFi;
  • phone flash & reboot;
  • general technical queries;
  • support connecting to other household devices;
  • live demonstrations of devices (video chat only);
  • tutorials and How to sessions (video chat only).

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About Vodafone UK

Vodafone UK is a technology communications company that connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed-line connections, home and office broadband, and the Internet of Things (IoT).

We have a strong track record as a tech pioneer, making the UK’s first mobile phone call, sending the first text message, and making the UK’s first live holographic call using 5G in 2018. We were also the first to start carrying live 5G traffic from a site in Salford, Greater Manchester. As of June 2021, we have 5G in 364 locations across Europe – 124 in the UK and 240 across Germany, Spain, Italy and Ireland. Our 4G network coverage currently reaches over 99% of the UK population.

Today, Vodafone serves more than 18 million mobile and fixed-line customers in the UK. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 15 UK towns and cities through partnerships with CityFibre and Openreach.

Sustainability is also at the heart of what we do: as of 1 July 2021, 100% of the grid electricity we use in the UK is certified to be from renewable sources.

For more information about Vodafone UK please visit: www.vodafone.co.uk.

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693

Email: ukmediarelations@vodafone.com

Twitter: @VodafoneUKNews

Website: https://newscentre.vodafone.co.uk

Vodafone Limited

Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Registered in England No: 1471587