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Press Release | 28 Jul 2021

Vodafone’s V-Hub platform helps upskill more than 130,000 small businesses during pandemic

Vodafone’s V-Hub platform helps upskill more than 130,000 small businesses during pandemic

One year since its launch, Vodafone’s V-Hub online knowledge and resource centre has helped 136,000 small businesses.

  •  The V-Hub by Vodafone platform has helped small businesses access digital skills expertise, provided free one-on-one support and access to an up-to-date online knowledge centre
  • Cybersecurity risks, combating remote working issues, and insights into digital marketing strategies have been the most popular topics.

More than 136,000 small and medium-sized businesses have received help from Vodafone’s V-Hub support platform since it was launched one year ago. The V-Hub by Vodafone business support platform has helped SME business leaders develop their digital skills and deal with the major challenges brought about by the COVID-19 pandemic.

The rapid shift to online-only business, and the move to home working has created major new security issues for many small businesses. Cyber-crime continues to rise in scale and complexity with rates increasing by as much as 31% during the height of the pandemic [1]. These factors have led to cybersecurity being the most popular topic on the V-Hub as SMEs look at ways to better protect their business and customers online.

The second most popular subject was remote working, as businesses sought to learn about the best technologies to keep teams safe and connected. And third was digital marketing, as many businesses shifted online for the first time as physical retail closed.

With the SME community accounting for up to 99.9% of the business population and approximately half of the turnover in the UK private sector [2], V-Hub is a resource that aims to encourage growth by providing SMEs with the advice and guidance they need to thrive online.

Featuring an extensive knowledge centre, the V-Hub provides resources about setting up a business online, gaining exposure through digital marketing, connectivity options, collaboration tools, and keeping yourself and customers secure online. Users are also able to take advantage of free one-to-one support with a V-Hub adviser either through web chat or over the phone.

Over the past year, SMEs have faced unprecedented challenges due to the lack of information around the digital tools that are available to them. Research by Vodafone found that 34% of SMEs aren’t clear on which digital tools are right for their business needs and that 27% of SMEs haven’t taken any steps to learn new technology [3]. To combat this, V-Hub provided over 136,000 businesses across the UK with the tools they need to help solve their challenges.

Andrew Stevens, Head of Small Business, Vodafone UK, said: “Small business founders and entrepreneurs have never had so many decisions to make when it comes to technology, especially when battling the effects of the pandemic.

“We’re delighted that V-Hub has been there to help so many businesses, and we are looking forward to creating new initiatives that will help more people to be better connected, safer, and more effective online.”

-Ends-

Notes to Editors

[1] UK sees a 31% increase in cyber-crime amid the pandemic

[2] https://www.fsb.org.uk/uk-small-business-statistics.html

[3] https://vodafone.uk/EnterpriseNation

About Vodafone UK

Vodafone UK is a technology communications company that connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed-line connections, home and office broadband, and the Internet of Things (IoT).

We have a strong track record as a tech pioneer, making the UK’s first mobile phone call, sending the first text message, and making the UK’s first live holographic call using 5G in 2018. We were also the first to start carrying live 5G traffic from a site in Salford, Greater Manchester. As of June 2021, we have 5G in 364 locations across Europe – 124 in the UK and 240 across Germany, Spain, Italy and Ireland. Our 4G network coverage currently reaches over 99% of the UK population.

Today, Vodafone serves more than 18 million mobile and fixed-line customers in the UK. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 15 UK towns and cities through partnerships with CityFibre and Openreach.

Sustainability is also at the heart of what we do: as of 1 July 2021, 100% of the grid electricity we use in the UK is certified to be from renewable sources.

For more information about Vodafone UK please visit: www.vodafone.co.uk.

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693

Email: ukmediarelations@vodafone.com

Twitter: @VodafoneUKNews

Website: https://newscentre.vodafone.co.uk

Vodafone Limited

Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Registered in England No: 1471587