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Press Release | 27 Sep 2016

VODAFONE UK SIGNS UP TO OFCOM’S HOME BROADBAND CODE TO DELIVER ON SPEED PROMISE

VODAFONE UK SIGNS UP TO OFCOM’S HOME BROADBAND CODE TO DELIVER ON SPEED PROMISE

Customers joining Vodafone UK’s home broadband service or upgrading their package will be guaranteed accurate minimum and maximum download speeds after the Company signed up to Ofcom’s voluntary code of practice.

Customers joining Vodafone UK’s home broadband service or upgrading their package will be guaranteed accurate minimum and maximum download speeds after the Company signed up to Ofcom’s voluntary code of practice.

In addition, Vodafone UK is providing details of upload speeds, which falls outside the code, but are important to customers when using applications such as posting photo’s or images to social media sites.

Under the code, new and upgrading customers will be able to view online the actual speeds they can expect, not just theoretical ones. They will be free to leave if the minimum guaranteed download speed is not achieved after 28 days from notifying Vodafone.

Today’s announcement follows last month’s removal of line rental on Vodafone’s unlimited fibre broadband products in an industry first and is also in line with our unique network satisfaction guarantee, allowing new and upgrading mobile customers 30 days to try us, love us or leave us – with no strings attached.

Vodafone applied to sign up to the Code after completing a major investment programme to improve and extend its business-grade fixed fibre network to exchanges which now pass more than 24 million UK premises.

Vodafone UK’s Commercial Director Glafkos Persianis said: “Having allowed customers to break free from broadband line rentals and try out our mobile network, we are now giving them greater transparency on home broadband speeds.

“Since we entered the market just over a year ago, we have pledged to make a difference by scrapping the out dated and often misleading practices, which have plagued this market. The days of promising theoretical “up to” speeds are over – if a customer does not receive the speeds that they were promised, we will try to fix that, and if that does not work then they are free to leave, no questions asked.”

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About Vodafone UK

Vodafone UK connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed line connections, home and office broadband and the Internet of Things (IoT).

Having made the UK’s first mobile phone call and sent the first text message, Vodafone has a history as a tech pioneer. In 2018 we made the UK’s first live holographic call using 5G, and were first to start carrying live 5G traffic from a site in Salford, Greater Manchester. We now have 5G in more places than anyone else, with multiple locations now live across the UK and the rest of Europe.

Today we serve more than 18 million mobile and fixed line customers in the UK, with 4G network coverage at 99%.  Our customers voted us the UK’s Best Mobile Network at the 2018 Trusted Reviews Awards – for the second year in a row. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 15 UK towns and cities through partnerships with CityFibre and Openreach.

Connectivity is at the heart of what we do as it gives us a huge opportunity for good. We are using our network, products, talents and technology to help society prosper and respond to significant social and environmental issues.  Our free Digital Parenting magazine is helping families and schools across the UK to navigate the online world safely. Meanwhile, the Vodafone Foundation’s work with researchers at Imperial College is developing personalised cancer treatment using the processing power of smartphones.

We are part of Vodafone Group, one of the world’s largest technology communications companies, with mobile operations in 26 countries, partnerships with mobile networks in 55 more, and fixed broadband operations in 19 markets.  As of 30 September 2019, Vodafone Group had approximately 625 million mobile customers, 27 million fixed broadband customers, and 22 million TV customers – including all of the customers in Vodafone’s joint ventures and associates.

For more information about Vodafone UK, please visit: www.vodafone.co.uk

 

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693

Twitter: @VodafoneUKNews

Website: https://newscentre.vodafone.co.uk

Vodafone Limited

Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Registered in England No: 1471587