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Press Release | 27 Sep 2016

VODAFONE UK SIGNS UP TO OFCOM’S HOME BROADBAND CODE TO DELIVER ON SPEED PROMISE

VODAFONE UK SIGNS UP TO OFCOM’S HOME BROADBAND CODE TO DELIVER ON SPEED PROMISE

Customers joining Vodafone UK’s home broadband service or upgrading their package will be guaranteed accurate minimum and maximum download speeds after the Company signed up to Ofcom’s voluntary code of practice.

Customers joining Vodafone UK’s home broadband service or upgrading their package will be guaranteed accurate minimum and maximum download speeds after the Company signed up to Ofcom’s voluntary code of practice.

In addition, Vodafone UK is providing details of upload speeds, which falls outside the code, but are important to customers when using applications such as posting photo’s or images to social media sites.

Under the code, new and upgrading customers will be able to view online the actual speeds they can expect, not just theoretical ones. They will be free to leave if the minimum guaranteed download speed is not achieved after 28 days from notifying Vodafone.

Today’s announcement follows last month’s removal of line rental on Vodafone’s unlimited fibre broadband products in an industry first and is also in line with our unique network satisfaction guarantee, allowing new and upgrading mobile customers 30 days to try us, love us or leave us – with no strings attached.

Vodafone applied to sign up to the Code after completing a major investment programme to improve and extend its business-grade fixed fibre network to exchanges which now pass more than 24 million UK premises.

Vodafone UK’s Commercial Director Glafkos Persianis said: “Having allowed customers to break free from broadband line rentals and try out our mobile network, we are now giving them greater transparency on home broadband speeds.

“Since we entered the market just over a year ago, we have pledged to make a difference by scrapping the out dated and often misleading practices, which have plagued this market. The days of promising theoretical “up to” speeds are over – if a customer does not receive the speeds that they were promised, we will try to fix that, and if that does not work then they are free to leave, no questions asked.”

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About Vodafone UK

Vodafone UK is a technology communications company that connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed-line connections, home and office broadband, and the Internet of Things (IoT).

We have a strong track record as a tech pioneer, making the UK’s first mobile phone call, sending the first text message, and making the UK’s first live holographic call using 5G in 2018. We were also the first to start carrying live 5G traffic from a site in Salford, Greater Manchester. As of June 2021, we have 5G in 364 locations across Europe – 124 in the UK and 240 across Germany, Spain, Italy and Ireland. Our 4G network coverage currently reaches over 99% of the UK population.

Today, Vodafone serves more than 18 million mobile and fixed-line customers in the UK. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 15 UK towns and cities through partnerships with CityFibre and Openreach.

Sustainability is also at the heart of what we do: as of 1 July 2021, 100% of the grid electricity we use in the UK is certified to be from renewable sources.

For more information about Vodafone UK please visit: www.vodafone.co.uk.

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693

Email: ukmediarelations@vodafone.com

Twitter: @VodafoneUKNews

Website: https://newscentre.vodafone.co.uk

Vodafone Limited

Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Registered in England No: 1471587