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Press Release | 20 Sep 2016

VODAFONE UK NOW BLOCKS SCAM CALLS ON MASS-SCALE FROM ENTERING ITS NETWORK

VODAFONE UK NOW BLOCKS SCAM CALLS ON MASS-SCALE FROM ENTERING ITS NETWORK
  • 425,000 nuisance and scam calls blocked in one day

New barring technology installed across Vodafone’s UK mobile network means it is now able to block bulk nuisance and scam calls from entering its network in a move which will significantly reduce distress for customers, it was announced today.

The new technology means Vodafone can block hundreds of thousands of nuisance and fraudulent calls, such as false PPI offers, missed call scams, or expensive numbers to ring for bogus offers and prizes at source before they get through to customers. The customer does not need to do anything and will be unaware a call has been blocked since the system works discreetly.

Under the previous system, Vodafone could block customers from unintentionally returning a call to a fraudulent number but it was not possible to prevent them receiving the nuisance call in the first place.

While customers may still receive some unwanted calls, Vodafone can now dramatically reduce the volume of nuisance and fraudulent calls terminating on its network. During tests of the new system, Vodafone was able to block more than 425,000 nuisance and scam calls in one day alone. Over that week, the number of nuisance call attempts against its customers dropped to under a thousand as the perpetrators realised their calls could not enter the Vodafone network.

Nuisance calls are typically generated from dialer machines capable of making thousands of simultaneous call attempts per second to vast quantities of mobile numbers across the industry. Often these calls will be made by sophisticated criminal gangs giving false and misleading company names and offering bogus rewards or incentives to trick the recipient into returning a call.

Head of Corporate Security for Vodafone UK, Mark Hughes said: “Fraudulent calls are a scourge on society, inflicting great anxiety for victims. The protection of our customers is paramount and we have been investing heavily in our network and technology to help stamp out this practice. We will continue to evolve the technology as well as work with industry bodies and the regulator to ensure we keep one step ahead of criminals.”

In addition to blocking fraudulent calls, Vodafone UK also runs a nuisance call bureau to work with customers to prevent unwanted or threatening calls. The company is also a member of the Internet Watch Foundation (IWF), which closes down illegal web sites.

About Vodafone UK

Vodafone UK connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed line connections, home and office broadband and the Internet of Things (IoT).

Having made the UK’s first mobile phone call and sent the first text message, Vodafone has a history as a tech pioneer. In 2018 we made the UK’s first live holographic call using 5G, and were first to start carrying live 5G traffic from a site in Salford, Greater Manchester. We now have 5G in more places than anyone else, with multiple locations now live across the UK and the rest of Europe.

Today we serve more than 18 million mobile and fixed line customers in the UK, with 4G network coverage at 99%.  Our customers voted us the UK’s Best Mobile Network at the 2018 Trusted Reviews Awards – for the second year in a row. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 15 UK towns and cities through partnerships with CityFibre and Openreach.

Connectivity is at the heart of what we do as it gives us a huge opportunity for good. We are using our network, products, talents and technology to help society prosper and respond to significant social and environmental issues.  Our free Digital Parenting magazine is helping families and schools across the UK to navigate the online world safely. Meanwhile, the Vodafone Foundation’s work with researchers at Imperial College is developing personalised cancer treatment using the processing power of smartphones.

We are part of Vodafone Group, one of the world’s largest technology communications companies, with mobile operations in 26 countries, partnerships with mobile networks in 55 more, and fixed broadband operations in 19 markets.  As of 30 September 2019, Vodafone Group had approximately 625 million mobile customers, 27 million fixed broadband customers, and 22 million TV customers – including all of the customers in Vodafone’s joint ventures and associates.

For more information about Vodafone UK, please visit: www.vodafone.co.uk

 

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693

Twitter: @VodafoneUKNews

Website: https://newscentre.vodafone.co.uk

Vodafone Limited

Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Registered in England No: 1471587