main_icn_Close
Loading...
Press Release | 11 Apr 2016

VODAFONE UK LEADS TELECOMS INDUSTRY IN OFFERING 30 DAY NETWORK GUARANTEE FOR CUSTOMERS

VODAFONE UK LEADS TELECOMS INDUSTRY IN OFFERING 30 DAY NETWORK GUARANTEE FOR CUSTOMERS

 

  • Vodafone 30 Day Network Guarantee gives all new and upgrading mobile customers 30 days to try us, love us or leave us – with no strings attached
  • The guarantee applies to consumers and small businesses buying any of Vodafone’s bundles or devices
  • The commitment leads the industry and goes far beyond a customer’s statutory rights

 

Choosing a new network provider can be complicated – it’s a combination of a strong network with great coverage and impressive speeds with a cost that doesn’t break the bank each month. We know it’s a big decision to agree to any commitment lasting 12 months or more – so from today we’re introducing the Vodafone 30 Day Network Guarantee which gives new and upgrading customers the freedom to experience the strength and quality of our Network before they fully commit.

 

It’s a mark of confidence in our network and services – in which we’ve invested more than £2 billion since 2014.  We’ve spent over £200 million in London during 2014 and 2015 to provide 99% 4G population coverage and our coverage is now unbeatable in 40 large towns and cities across the UK.  We want every customer to feel they have made the right decision, so before they fully commit they can try out their new purchase and really put our network to the test.  We’re confident that after 30 days they’ll know they’ve made the right choice.

 

Jeroen Hoencamp, CEO, Vodafone UK said “This industry first guarantee, for all new and upgrading mobile customers, truly puts the needs of our customers at the heart of our business. We’ve invested heavily in our network and services over the past few years so we’re now giving our customers the freedom to really test the strength and speed of our network across the UK and, if they’re not totally happy, they can come back to us within 30 days and we’ll cancel their agreement – no questions asked.”

 

The guarantee applies to all new and upgrading Pay monthly and Pay as you go bundles purchased through Vodafone direct channels, such as our 500 retail outlets, online shop and over the phone, so customers have the reassurance that if it’s not for them, they can return it to us, no questions asked.

More information on the Network Guarantee is available here: www.vodafone.co.uk/30daynetworkguarantee

 

– ends –

 

Notes to editors:

  • Terms and exclusions apply. Available only on purchases from Vodafone directly on Consumer and eligible Enterprise bundles. Contract and out-of-bundle charges apply until cancellation. Refund may be reduced if returns are incomplete or damaged.
  • Vodafone has expanded its ultrafast 4G coverage to 821 larger cities, towns and districts as well as thousands of smaller communities across the UK. For more information on our 4G coverage visit vodafone.co.uk/4g
  • Customers can check Vodafone’s current and planned coverage at http://www.vodafone.co.uk/ournetwork-and-coverage/uk-coverage-map/index.htm
  • Coverage predictions are based on an assumption that Vodafone can obtain planning permission to build sites, access to land or buildings to place equipment and backhaul to connect sites
  • Vodafone 4G is typically 3.6 times faster than our 3G. Speeds vary and depend on coverage and demand – for more information visit vodafone.co.uk/4g (Ookla 2015)

About Vodafone UK

Vodafone UK is a technology communications company that connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed-line connections, home and office broadband, and the Internet of Things (IoT).

We have a strong track record as a tech pioneer, making the UK’s first mobile phone call, sending the first text message, and making the UK’s first live holographic call using 5G in 2018. We were also the first to start carrying live 5G traffic from a site in Salford, Greater Manchester. As of June 2021, we have 5G in 364 locations across Europe – 124 in the UK and 240 across Germany, Spain, Italy and Ireland. Our 4G network coverage currently reaches over 99% of the UK population.

Today, Vodafone serves more than 18 million mobile and fixed-line customers in the UK. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 24 UK towns and cities, rising to 34 over the coming months, through partnerships with CityFibre and Openreach. By spring 2022, our target is to make full fibre services available to more than eight million homes across the UK.

Sustainability is also at the heart of what we do: as of 1 July 2021, 100% of the grid electricity we use in the UK is certified to be from renewable sources.

For more information about Vodafone UK please visit: www.vodafone.co.uk.

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693

Email: ukmediarelations@vodafone.com

Twitter: @VodafoneUKNews

Website: https://newscentre.vodafone.co.uk

Vodafone Limited

Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Registered in England No: 1471587