Press Release | 07 Oct 2014



Vodafone UK today announced it has been certified to ISO 20000, the international standard for implementing and maintaining an integrated process approach for the delivery of quality Service Management. The certification was awarded by LRQA, a member of the Lloyd’s Register group, and applies to the provision of mobile voice and data services to Vodafone’s customer business units in the UK. It confirms the company has a robust set of policies and controls in place to plan, establish, implement, operate, monitor, review, maintain and improve its Service Management Systems.

The announcement comes shortly after Vodafone became the first telecoms firm in the UK to achieve a UK Government Cyber Essentials Plus accreditation, bolstering its already impressive security proposition, and also achieved ISO 27001 for the first time.

“Vodafone is known for its leadership position in the quality of its systems and we are committed to retaining this position,” said Ferhan Gunen, Head of Service Operations, Technology UK at Vodafone UK. “Our standing as a trusted partner to the public sector means ISO 20000 is an essential part of our portfolio

“We are committed to being a safe pair of hands for our customers. We will continue to evolve to cater to the needs of our customers and maintain the high quality standards that they have come to expect from us.”

The ISO 20000 is the international IT Service Management standard that enables IT organisations (whether in-house, outsourced or external) to ensure that their IT service management processes are aligned both with the needs of the business and with international best practice. See here for more information. Vodafone has already been awarded ISO certifications in information security management (ISO 27001), quality management (ISO 9001) and business continuity (ISO 22301).

About Vodafone UK

Vodafone UK connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed line connections, home and office broadband and the Internet of Things (IoT).

Having made the UK’s first mobile phone call and sent the first text message, Vodafone has a history as a tech pioneer. In 2018 we made the UK’s first live holographic call using 5G, and were first to start carrying live 5G traffic from a site in Salford, Greater Manchester. We now have 5G in more places than anyone else, with multiple locations now live across the UK and the rest of Europe.

Today we serve more than 18 million mobile and fixed line customers in the UK, with 4G network coverage at 99%.  Our customers voted us the UK’s Best Mobile Network at the 2018 Trusted Reviews Awards – for the second year in a row. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 15 UK towns and cities through partnerships with CityFibre and Openreach.

Connectivity is at the heart of what we do as it gives us a huge opportunity for good. We are using our network, products, talents and technology to help society prosper and respond to significant social and environmental issues.  Our free Digital Parenting magazine is helping families and schools across the UK to navigate the online world safely. Meanwhile, the Vodafone Foundation’s work with researchers at Imperial College is developing personalised cancer treatment using the processing power of smartphones.

We are part of Vodafone Group, one of the world’s largest technology communications companies, with mobile operations in 26 countries, partnerships with mobile networks in 55 more, and fixed broadband operations in 19 markets.  As of 30 September 2019, Vodafone Group had approximately 625 million mobile customers, 27 million fixed broadband customers, and 22 million TV customers – including all of the customers in Vodafone’s joint ventures and associates.

For more information about Vodafone UK, please visit:


Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693

Twitter: @VodafoneUKNews


Vodafone Limited

Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Registered in England No: 1471587