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Press Release | 07 Oct 2014

VODAFONE UK BOLSTERS QUALITY PORTFOLIO WITH ISO 20000 CERTIFICATION

VODAFONE UK BOLSTERS QUALITY PORTFOLIO WITH ISO 20000 CERTIFICATION

Vodafone UK today announced it has been certified to ISO 20000, the international standard for implementing and maintaining an integrated process approach for the delivery of quality Service Management. The certification was awarded by LRQA, a member of the Lloyd’s Register group, and applies to the provision of mobile voice and data services to Vodafone’s customer business units in the UK. It confirms the company has a robust set of policies and controls in place to plan, establish, implement, operate, monitor, review, maintain and improve its Service Management Systems.

The announcement comes shortly after Vodafone became the first telecoms firm in the UK to achieve a UK Government Cyber Essentials Plus accreditation, bolstering its already impressive security proposition, and also achieved ISO 27001 for the first time.

“Vodafone is known for its leadership position in the quality of its systems and we are committed to retaining this position,” said Ferhan Gunen, Head of Service Operations, Technology UK at Vodafone UK. “Our standing as a trusted partner to the public sector means ISO 20000 is an essential part of our portfolio

“We are committed to being a safe pair of hands for our customers. We will continue to evolve to cater to the needs of our customers and maintain the high quality standards that they have come to expect from us.”

The ISO 20000 is the international IT Service Management standard that enables IT organisations (whether in-house, outsourced or external) to ensure that their IT service management processes are aligned both with the needs of the business and with international best practice. See here for more information. Vodafone has already been awarded ISO certifications in information security management (ISO 27001), quality management (ISO 9001) and business continuity (ISO 22301).

About Vodafone UK

About Vodafone UK

Vodafone UK is a technology communications company that connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed line connections, home and office broadband, and the Internet of Things (IoT).

We have a strong track record as a tech pioneer, making the UK’s first mobile phone call, sending the first text message, and making the UK’s first live holographic call using 5G in 2018. We were also the first to start carrying live 5G traffic from a site in Salford, Greater Manchester. As of October 2020, we have 5G in 57 locations in the UK and 193 across Germany, Spain, Italy and Ireland.

In September 2020, leading mobile benchmarking company, umlaut, named Vodafone as London’s best network for 5G. Our 4G network coverage currently reaches over 99% of the UK population. And in October 2020, Vodafone was named Network Provider of the Year by readers of leading technology advice website, Trusted Reviews.

Today, Vodafone serves more than 18 million mobile and fixed-line customers in the UK. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 15 UK towns and cities through partnerships with CityFibre and Openreach.

For more information about Vodafone UK please visit: www.vodafone.co.uk.

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693

Twitter: @VodafoneUKNews

Website: https://newscentre.vodafone.co.uk

Vodafone Limited

Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Registered in England No: 1471587