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Press Release | 13 Mar 2017

Vodafone to create 2,100 customer service jobs across the UK

Vodafone to create 2,100 customer service jobs across the UK

Vodafone is creating 2,100 new customer services roles across the Midlands, the North of England and Scotland.

  • Vodafone UK to create 2,100 new customer service roles across the Midlands, North of England, Scotland and Wales, underlining the company’s long-term commitment to UK investment and the ‘Northern Powerhouse’ vision.
  • New roles will enhance quality of service for Vodafone’s customers as part of three-year £2 billion investment programme in its UK network and services.
  • Customer care roles will provide long term development opportunities and career path potential for new recruits.

Vodafone today announced plans for the largest single expansion of its UK employment base in many years with the creation of 2,100 new customer services roles across the Midlands, the North of England and Scotland. Over the next 24 months, Vodafone UK will create:

  • around 800 new jobs at the company’s existing customer services centre in Manchester in an important boost to the Government’s ‘Northern Powerhouse’ vision;
  • almost 150 new jobs at its existing contact centre in Newark;
  • more than 150 new jobs at its existing Stoke contact centre; and
  • around 100 new roles at its existing Glasgow contact centre.

In addition, Vodafone UK’s third-party customer service partners will create almost 600 new roles in Newcastle, almost 200 new roles in the West of Scotland and 100 in Cardiff.

As part of its £2 billion investment programme over the 2016-19 period, Vodafone is committed to enhancing the quality of its UK customer services operations. A significant expansion in the number of UK-based customer service advisors is integral to that commitment. Vodafone anticipates that the new jobs to be created will have positive wider impacts within the communities involved: Vodafone employees benefit from continuous skills training and career path opportunities, an excellent workplace and working culture and earnings equivalent to the Living Wage or above.

Today’s announcement also coincides with a period of intensive ongoing investment in Vodafone UK’s network and services. The company’s 4G coverage now reaches 97% of the UK population, and in November 2016 Vodafone was rated as the UK’s leading network provider for calls – and the strongest network for voice and data in London – by P3 Connect One, of the world’s leading independent mobile network testing companies.

The Rt Hon Karen Bradley MP, Secretary of State for Culture, Media and Sport said:  “Vodafone is one of our country’s great international success stories and it’s fantastic this global organisation is demonstrating its confidence in the UK by creating new jobs across the north, in the midlands, in Scotland and in Wales.

“This Government is building an economy that works for everyone, one that backs business and builds on our strengths to drive growth and create jobs. We are working hard to create the right conditions for commercial investment in the UK, and today’s announcement is proof that Britain is well and truly open for business.”

Vodafone UK Chief Executive Nick Jeffery said: “These new, skilled roles will make a real difference to our customers and a real difference to the communities that are the focus of our customer services investment. Our ambition is to give our customers the best experience possible, providing an outstanding level of service and support as we continue to invest in building the biggest and best network in Britain.”

 

About Vodafone UK

Vodafone UK connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed line connections, home and office broadband and the Internet of Things (IoT).

Having made the UK’s first mobile phone call and sent the first text message, Vodafone has a history as a tech pioneer. In 2018 we made the UK’s first live holographic call using 5G, and were first to start carrying live 5G traffic from a site in Salford, Greater Manchester. We now have 5G in more places than anyone else, with multiple locations now live across the UK and the rest of Europe.

Today we serve more than 18 million mobile and fixed line customers in the UK, with 4G network coverage at 99%.  Our customers voted us the UK’s Best Mobile Network at the 2018 Trusted Reviews Awards – for the second year in a row. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 15 UK towns and cities through partnerships with CityFibre and Openreach.

Connectivity is at the heart of what we do as it gives us a huge opportunity for good. We are using our network, products, talents and technology to help society prosper and respond to significant social and environmental issues.  Our free Digital Parenting magazine is helping families and schools across the UK to navigate the online world safely. Meanwhile, the Vodafone Foundation’s work with researchers at Imperial College is developing personalised cancer treatment using the processing power of smartphones.

We are part of Vodafone Group, one of the world’s largest technology communications companies, with mobile operations in 26 countries, partnerships with mobile networks in 55 more, and fixed broadband operations in 19 markets.  As of 30 September 2019, Vodafone Group had approximately 625 million mobile customers, 27 million fixed broadband customers, and 22 million TV customers – including all of the customers in Vodafone’s joint ventures and associates.

For more information about Vodafone UK, please visit: www.vodafone.co.uk

 

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693

Twitter: @VodafoneUKNews

Website: https://newscentre.vodafone.co.uk

Vodafone Limited

Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Registered in England No: 1471587