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Press Release | 12 Apr 2021

Vodafone reopens its retail stores across the UK

Vodafone reopens its retail stores across the UK

Vodafone reopens its stores in England and Wales with coronavirus safety measures still in place.

  • Vodafone reopens all of its 363 stores in England and Wales, as well as 15 ‘Click and Collect’ stores across Scotland and Northern Ireland.
  • Retail opening hours will be extended to meet customer demand.
  • Stores continue with measures to ensure the safety of customers and employees.

Vodafone has reopened its doors across the UK – with 363 stores opening today in England and Wales, and 15 ‘Click and Collect’ stores in Scotland and Northern Ireland – with more stores scheduled to open in due course. Store opening hours have been extended to meet customer demand, with stores now open until 10pm in a number of locations.

We have redesigned the layouts of the stores to ensure social distancing. Where stores are too small to implement this, we have set up kiosks at the front of the store.

Measures to ensure the safety of customers and employees include:

  • Deep-cleaning stores and spraying them with anti-bacterial treatments.
  • Alcohol-based hand gel at all entrances, and personal protective equipment for staff.
  • Ensuring staff have their own sales terminal that only they will use, as well as perspex protective screens at all our customer service points.
  • Removal of all display devices to reduce the risk of surface contamination.
  • Limiting the number of customers allowed in store at any one time to maintain social distancing guidelines.
  • Ensuring that only one advisor serves one customer at a time.
  • A concierge service that continuously manages the shop’s doors during opening hours – they will allow customers in or advise on an estimated waiting time for the next available advisor.
  • A virtual queuing system is also in place in our largest stores, managed by the store teams when the customer initially arrives at the store. This means customers can continue with their shopping, and will be notified five minutes before being able to see a customer advisor.
  • Set shift patterns for employees to ensure they work with the same group of colleagues.
  • Advising that any employee who is vulnerable, or living with someone vulnerable, will not have to return to work in store.
  • Ensuring our stores remain cashless to reduce contamination risk and the time it takes to process transactions.

For customers who are still not able to visit our stores, or who still feel uneasy about doing so, our Tech Team Virtual Appointments will be available. This gives customers the freedom to speak to our advisors over the phone and have any problems resolved remotely. Customers can book a free appointment using our Online Store Locator.

Max Taylor, Consumer Director, Vodafone UK, said: “Our retail teams have done a fantastic job while working from home throughout the past year, but we are now ready to serve our customers again from our shops on the high streets.

“Ensuring the safety of our customers and employees is our top priority, and we look forward to welcoming them back into our stores.”

– ends –

Follow @VodafoneUKNews on Twitter.

About Vodafone UK

Vodafone UK is a technology communications company that connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed line connections, home and office broadband, and the Internet of Things (IoT).

We have a strong track record as a tech pioneer, making the UK’s first mobile phone call, sending the first text message, and making the UK’s first live holographic call using 5G in 2018. We were also the first to start carrying live 5G traffic from a site in Salford, Greater Manchester. As of October 2020, we have 5G in 57 locations in the UK and 193 across Germany, Spain, Italy and Ireland.

In September 2020, leading mobile benchmarking company, umlaut, named Vodafone as London’s best network for 5G. Our 4G network coverage currently reaches over 99% of the UK population. And in October 2020, Vodafone was named Network Provider of the Year by readers of leading technology advice website, Trusted Reviews.

Today, Vodafone serves more than 18 million mobile and fixed-line customers in the UK. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 15 UK towns and cities through partnerships with CityFibre and Openreach.

For more information about Vodafone UK please visit: www.vodafone.co.uk.

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693

Email: ukmediarelations@vodafone.com

Twitter: @VodafoneUKNews

Website: https://newscentre.vodafone.co.uk

Vodafone Limited

Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Registered in England No: 1471587