Press Release | 19 Dec 2018

Vodafone launches new customer hub on Oxford Street

Vodafone launches new customer hub on Oxford Street
  • New Oxford Street store gives customers unique interactive experiences
  • ‘Workhub’ area for business customers to use as a flexible work space
  • New store offers instant software and hardware repairs, plus on the ground tech support

Vodafone UK has opened a new three storey store on Oxford Street in London. The store goes beyond the traditional retail environment and offers everything from experiential zones and hospitality to work spaces for business customers and ‘click and collect’ zones – ensuring customers a quick service even during busy periods. The new revamped store includes:

Repairhub – a space in-store to meet our ‘Tech Experts’ who are able to fix your phone. They’re able to assist with everything from screen repairs and battery replacements to software updates. The new store offers same day repairs, which can be fixed within the hour. Customers will even receive a free phone loan whilst they wait. This service is available to both Vodafone customers and people on other networks. All Repairhub fixes come with a 12-month warranty.

Workhub – the new store offers business and enterprise customers an area to use for meetings or a flexible working space. Business customers can benefit from free Wi-Fi, as well as coffee and a quiet space to work in London.

Techteam – a team of specialists will be on hand to provide support to customers who need help and advice. You can also book a tutorial with one of the in-store team to learn things you never knew about your device. Prices start from £20 for 35 minutes.

VOXI – VOXI by Vodafone, the UK’s first mobile offering dedicated to customers aged 29 and under has its own youth area where customers can enjoy ‘Endless Social Media’, and put their thumbs to the test with interactive games.

IoT – our connected living space helps demonstrate how customers can bring the ‘Internet of Things’ into their everyday lives. Including live demos of our V-Home smart security system and other smart home products such as the Google Home and Philips Hue lightbulbs. The new store also showcases V by Vodafone products – including the V-Pet, V-Bag and V-Camera.

Product Experience Zones – with all of the latest flagship devices on display, this area gives manufacturers the opportunity to showcase new launches in a truly unique way. Bringing to life everything from top-of-the-range cameras and HD displays to the latest accessories.

Howtohub – a space specifically for group booking or events, including seminars/talks on mobile safety and security.


About Vodafone UK

Vodafone UK connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed line connections, home and office broadband and the Internet of Things (IoT).

Having made the UK’s first mobile phone call and sent the first text message, Vodafone has a history as a tech pioneer. In 2018 we made the UK’s first live holographic call using 5G, and were first to start carrying live 5G traffic from a site in Salford, Greater Manchester. We now have 5G in more places than anyone else, with multiple locations now live across the UK and the rest of Europe.

Today we serve more than 18 million mobile and fixed line customers in the UK, with 4G network coverage at 99%.  Our customers voted us the UK’s Best Mobile Network at the 2018 Trusted Reviews Awards – for the second year in a row. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 15 UK towns and cities through partnerships with CityFibre and Openreach.

Connectivity is at the heart of what we do as it gives us a huge opportunity for good. We are using our network, products, talents and technology to help society prosper and respond to significant social and environmental issues.  Our free Digital Parenting magazine is helping families and schools across the UK to navigate the online world safely. Meanwhile, the Vodafone Foundation’s work with researchers at Imperial College is developing personalised cancer treatment using the processing power of smartphones.

We are part of Vodafone Group, one of the world’s largest technology communications companies, with mobile operations in 26 countries, partnerships with mobile networks in 55 more, and fixed broadband operations in 19 markets.  As of 30 September 2019, Vodafone Group had approximately 625 million mobile customers, 27 million fixed broadband customers, and 22 million TV customers – including all of the customers in Vodafone’s joint ventures and associates.

For more information about Vodafone UK, please visit:


Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693

Twitter: @VodafoneUKNews


Vodafone Limited

Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Registered in England No: 1471587