Press Release | 14 Apr 2014


  • Vodafone UK signs up to Government’s Digital Inclusion Charter and welcomes the recognition by Government that the mobile internet can play an important role in tackling the digital divide
  • Welcomes Government’s Digital Inclusion strategy and looks forward to working closely with the Government to build on opportunities to broaden inclusivity using smartphones
  • Announces launch of Smartphone Guide to help customers get the most out of the latest technology safely and effectively
  • Announces a commitment to offer a range of good value smartphones to ensure access to internet is even more accessible

Vodafone UK has signed up to the Government’s Digital Inclusion Charter which has been launched today by the Government Digital Service. We welcome the recognition by Government that there is more the industry, in partnership with Government, can do to use the demand for smartphones to deliver higher internet adoption amongst the 11 million UK citizens who aren’t yet online.

Vodafone UK welcomes the publication of the Charter, which aims to engage with and motivate those people across the UK who lack the basic digital skills and capabilities required to get online. With the majority of households now having at least one smartphone or tablet, Vodafone believes mobile technology is already making the internet more accessible for millions of people and making a significant impact in tackling exclusion. Vodafone looks forward to working with the Government Digital Service, Go ON UK and other connected organisations to ensure smartphones, tablets and other devices are at the centre of this inclusion revolution.

As part of its commitment to encourage great inclusion Vodafone will this week be ensuring its new Smartphone Guide will be available in its 360 stores nationwide and online. The Guide is specifically targeted at those who are new to or are investigating smartphones and helps them to better understand a range of issues which can alienate novices: key features; tips on security; a list of the most frequently used terms; what a data allowance really means, and some useful apps for everyday life. The company is also committed to provide a range of entry level Vodafone smartphones which will bring the mobile internet to a wide range of customers.

Jeroen Hoencamp, Chief Executive Officer, Vodafone UK, commented: “The digital world can seem quite daunting to those who don’t use it on a regular basis. We are delighted to see the Government is taking this issue seriously and is obviously committed to broadening digital inclusion. We look forward to working with them and other connected organisations to demonstrate the benefits of mobile in tackling this issue in terms of ease, cost and availability.

About Vodafone UK

Vodafone UK connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed line connections, home and office broadband and the Internet of Things (IoT).

Having made the UK’s first mobile phone call and sent the first text message, Vodafone has a history as a tech pioneer. In 2018 we made the UK’s first live holographic call using 5G, and were first to start carrying live 5G traffic from a site in Salford, Greater Manchester. We now have 5G in more places than anyone else, with multiple locations now live across the UK and the rest of Europe.

Today we serve more than 18 million mobile and fixed line customers in the UK, with 4G network coverage at 99%.  Our customers voted us the UK’s Best Mobile Network at the 2018 Trusted Reviews Awards – for the second year in a row. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 15 UK towns and cities through partnerships with CityFibre and Openreach.

Connectivity is at the heart of what we do as it gives us a huge opportunity for good. We are using our network, products, talents and technology to help society prosper and respond to significant social and environmental issues.  Our free Digital Parenting magazine is helping families and schools across the UK to navigate the online world safely. Meanwhile, the Vodafone Foundation’s work with researchers at Imperial College is developing personalised cancer treatment using the processing power of smartphones.

We are part of Vodafone Group, one of the world’s largest technology communications companies, with mobile operations in 26 countries, partnerships with mobile networks in 55 more, and fixed broadband operations in 19 markets.  As of 30 September 2019, Vodafone Group had approximately 625 million mobile customers, 27 million fixed broadband customers, and 22 million TV customers – including all of the customers in Vodafone’s joint ventures and associates.

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