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Press Release | 27 Aug 2020

Vodafone and Alcove connect thousands of vulnerable people during COVID-19 crisis

Vodafone and Alcove connect thousands of vulnerable people during COVID-19 crisis

Vodafone UK and Alcove, a care technology supplier, have connected over 3,000 elderly and vulnerable people to friends, family and support services during the COVID-19 pandemic.

Vodafone provides connectivity for Alcove’s Video Carephone – a specially adapted tablet that offers easy-to-use video and voice calls to friends, family and carers.

In the UK, many vulnerable people are experiencing increased isolation during the pandemic. The Video Carephone, powered by Vodafone’s connectivity, has offered a digital alternative to face-to-face contact; and helped combat loneliness and deliver vital virtual care without the need for fixed-line internet or in-depth technical knowledge. The device also provides reminders for health and wellbeing tasks, such as taking medicines at the right time, via its concierge service.

The Alcove Video Carephone is being used by vulnerable people, care agencies, Covid-19 recovery facilities and hospitals following distribution by local councils in Essex, Gloucestershire, Hertfordshire, Kent, Northern Ireland, South Tyneside and Suffolk.

Theresa, Support Worker for George, 90, at Millicent Day Centre in Essex, said: “The Video Carephone gives us the face-to-face time we need with George. It helps prevent him from feeling isolated. I would love to see more of our customers using this device.”

Liz, Team Leader at Home First in Suffolk, who oversees carers for Mrs O, said: “The device has been amazing. We call Mrs O twice a day to help prevent her hallucinations, while maintaining her regular face-to-face visits when we can. The ability to talk to her carer about everyday things is really helping normalise her day. Her daughter tells me she is enjoying the interaction and has been giggling and laughing on the calls, something she hasn’t seen for a while.”

Hellen Bowey, Chief Executive of Alcove, said: “We are thrilled that our Video Carephone has had such a huge impact, particularly during this terrible pandemic. We hear every day how it is helping people keep connected with loved ones, access medical services and mental health support and stay fit and healthy.

“Working with Vodafone has been fantastic. We have a wonderful account manager who really cares that we are connecting elderly and vulnerable people. And Vodafone’s network coverage is excellent – essential for this solution. We look forward to continuing our relationship as we supply the Video Carephone to other areas of the UK.”

Helen Lamprell, General Counsel & External Affairs Director, Vodafone UK, said: “There is a huge opportunity for technology to transform social care and we are thrilled that our connectivity is helping vulnerable people keep connected and healthy during this health crisis.

“We will continue to work with our amazing charity partners – and inspiring businesses such as Alcove – to ensure our connectivity has a positive impact on society.”

Notes to editors

About Alcove

Alcove specialises in delivering personalised care monitoring systems for local authorities, the NHS, housing associations and sheltered accommodation providers across the country. Alcove’s intelligent care technology ecosystem was developed to enhance independent living for older and disabled adults and revolutionise the delivery of care and support services globally to provide the 21st Century replacement for telecare. Alcove is the only assistive technology ecosystem provider in the marketplace to embed both one touch video calling and Alexa into its connected platform. Alcove is a Care Quality Commission commended intelligent care technology provider.

For more information, see www.youralcove.com.

About Vodafone UK

Vodafone UK connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed line connections, home and office broadband and the Internet of Things (IoT).

Having made the UK’s first mobile phone call and sent the first text message, Vodafone has a history as a tech pioneer. In 2018 we made the UK’s first live holographic call using 5G, and were first to start carrying live 5G traffic from a site in Salford, Greater Manchester. We now have 5G in more places than anyone else, with multiple locations now live across the UK and the rest of Europe.

Today we serve more than 18 million mobile and fixed line customers in the UK, with 4G network coverage at 99%.  Our customers voted us the UK’s Best Mobile Network at the 2018 Trusted Reviews Awards – for the second year in a row. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 15 UK towns and cities through partnerships with CityFibre and Openreach.

Connectivity is at the heart of what we do as it gives us a huge opportunity for good. We are using our network, products, talents and technology to help society prosper and respond to significant social and environmental issues.  Our free Digital Parenting magazine is helping families and schools across the UK to navigate the online world safely. Meanwhile, the Vodafone Foundation’s work with researchers at Imperial College is developing personalised cancer treatment using the processing power of smartphones.

We are part of Vodafone Group, one of the world’s largest technology communications companies, with mobile operations in 26 countries, partnerships with mobile networks in 55 more, and fixed broadband operations in 19 markets.  As of 30 September 2019, Vodafone Group had approximately 625 million mobile customers, 27 million fixed broadband customers, and 22 million TV customers – including all of the customers in Vodafone’s joint ventures and associates.

For more information about Vodafone UK, please visit: www.vodafone.co.uk

 

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693

Twitter: @VodafoneUKNews

Website: https://newscentre.vodafone.co.uk

Vodafone Limited

Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Registered in England No: 1471587