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Press Release | 28 Feb 2018

The Ultimate Speed Guarantee: Vodafone guarantees broadband speeds for its customers

The Ultimate Speed Guarantee: Vodafone guarantees broadband speeds for its customers

In an industry first, from 1st March 2018, Vodafone UK will offer all new and upgrading Home Broadband customers guaranteed minimum speeds.

In an industry first, from 1st March 2018, Vodafone UK will offer all new and upgrading Home Broadband customers the ultimate speed guarantee[i].

We know customers want guaranteed broadband speeds they can rely on. So, on Vodafone’s Superfast 1 package we will guarantee a minimum speed of 25Mbps and on our Superfast 2 package we will guarantee a minimum speed of 55Mbps[ii].

We are so confident in our offer that we will give customers 15% off their monthly bill if we do not deliver these speeds[iii]. All customers need to do is claim via the Vodafone Broadband app.

We also know how important reliable connectivity is for small businesses, whether their office is their spare room or a dedicated offsite space. From downloading large files from the cloud, to updating their website to promote new products or responding to customers on social media, small businesses need broadband speeds they can rely on. For that reason, we are extending our ultimate speed guarantee to our small business customers too.[iv]

Nick Jeffery, Vodafone UK CEO, said: “Whether running a family or a small business, customers want guaranteed broadband speeds they can rely on. That’s why we are launching the ultimate speed guarantee. So whether it’s mum, dad and the kids streaming the latest blockbuster on movie night, or a small business owner videoconferencing with clients, they’ll be able to count on us.”

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Notes to editors

[i] Available from 1st March 2018. 18-month agreement, subject to credit check & availability. Ultimate Speed Guarantee or claim money off your next bill. New and upgrading fibre optic broadband customers only, terms apply: visit vodafone.co.uk/broadband from 1st March 2018 for further information.

[ii] Superfast 1 (up to 38Mbps) guarantees a minimum speed of 25Mbps for £21/month and Superfast 2 (up to 76Mbps) guarantees a minimum speed of 55Mbps for £26/month. These prices reflect a £2/month discount for existing Vodafone Mobile customers who sign up for Vodafone Home Broadband service, worth £36 over the life of the contract. Customers who are new to Vodafone pay £23/month for Superfast 1 and £28/month for Superfast 2. From 1st March 2018 until 3rd April 2018, there is no delivery fee or any other upfront fee. From 4th April 2018, a £9.99 delivery fee applies.

£60 new line installation and router delivery (£9.99) charges may apply (includes VAT). 18-month agreement. Subject to credit check, acceptance & availability in your area – check speed & availability at vodafone.co.uk/broadband. Vodafone Broadband app & compatible Android/iOS device required for full functionality. Payment by direct debit required. Speeds referred to are maximum download and upload speeds & may vary significantly by location & are dependent on equipment meeting min. specifications, being fully functional & working at full speed.

[iii] We guarantee sync speeds, i.e. the speed to your home router, not the speed you see on your device. This is because the throughput speed is affected by many different factors, such as number of users, types of devices and where you position your router.

[iv] The Ultimate Speed Guarantee applies to the following small business plans for new and upgrading fibre optic broadband customers only, terms apply:

  • Essentials Superfast Broadband 1 (up to 38Mbps) guarantees a minimum speed of 25Mbps and costs from £17.50/month
  • Essentials Superfast Broadband 2 (up to 76Mbps) guarantees a minimum broadband speed of 55Mbps and costs from £21.67/month
  • Premium Superfast Broadband 1 (up to 38Mbps) guarantees a minimum broadband speed of 25Mbps and costs from £30.66/month
  • Premium Superfast Broadband 2 (up to 76Mbps) guarantees a minimum broadband speed of 55Mbps and costs from £35.65/month

All prices exclude VAT. From 1st March 2018 until 3rd April 2018, there is no delivery fee, from 4th April 2018, a £9.99 delivery fee applies. A connection fee of £50 (exc. VAT) may apply if the customer doesn’t currently have a BT Openreach line. Prices stated are for existing Vodafone mobile customers who have never had Vodafone Business Broadband before and upgrading Vodafone Business Broadband customers.

From 1st March 2018, further information, availability, terms and other details can be found at: vodafone.co.uk/businessbroadband

About Vodafone UK

Vodafone UK connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed line connections, home and office broadband and the Internet of Things (IoT).

Having made the UK’s first mobile phone call and sent the first text message, Vodafone has a history as a tech pioneer. In 2018 we made the UK’s first live holographic call using 5G, and were first to start carrying live 5G traffic from a site in Salford, Greater Manchester. We now have 5G in more places than anyone else, with multiple locations now live across the UK and the rest of Europe.

Today we serve more than 18 million mobile and fixed line customers in the UK, with 4G network coverage at 99%.  Our customers voted us the UK’s Best Mobile Network at the 2018 Trusted Reviews Awards – for the second year in a row. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 15 UK towns and cities through partnerships with CityFibre and Openreach.

Connectivity is at the heart of what we do as it gives us a huge opportunity for good. We are using our network, products, talents and technology to help society prosper and respond to significant social and environmental issues.  Our free Digital Parenting magazine is helping families and schools across the UK to navigate the online world safely. Meanwhile, the Vodafone Foundation’s work with researchers at Imperial College is developing personalised cancer treatment using the processing power of smartphones.

We are part of Vodafone Group, one of the world’s largest technology communications companies, with mobile operations in 26 countries, partnerships with mobile networks in 55 more, and fixed broadband operations in 19 markets.  As of 30 September 2019, Vodafone Group had approximately 625 million mobile customers, 27 million fixed broadband customers, and 22 million TV customers – including all of the customers in Vodafone’s joint ventures and associates.

For more information about Vodafone UK, please visit: www.vodafone.co.uk

 

Vodafone UK Media Relations

Telephone: +44 (0) 1635 693 693

Twitter: @VodafoneUKNews

Website: https://newscentre.vodafone.co.uk

Vodafone Limited

Registered Office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

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