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Press Release | 07 Apr 2014

OXFORD HEALTH TRUST TO SAVE OVER £1 MILLION WITH CLOUD-BASED TELEPHONY SYS

OXFORD HEALTH TRUST TO SAVE OVER £1 MILLION WITH CLOUD-BASED TELEPHONY SYS
  • New system to provide greater staff flexibility and better service for patients
  • Hosted telephony service will cover up to 140 sites and 3000 extensions
  • Single architecture to replace four separate telephony systems and additional exchange lines

Oxford Health NHS Foundation Trust is expecting to save over £1 million in costs over five years by replacing its four existing phone systems and additional exchange lines with a cloud-based service from Vodafone. The savings to be delivered are equivalent to the treatment costs of over 150 patients a year*.

The new system will cover up to 140 sites in Oxfordshire, Buckinghamshire, Wiltshire and Somerset, with a total of 3000 phone extensions.

By moving to the Vodafone hosted telephony service based on off-site technology, Oxford Health will significantly reduce its operational costs by around £1million over 5 years. It will also simplify arrangements for staff and service users, allowing Oxford Health to redirect ICT resources to patient care. The Vodafone hosted telephony service will enable the Trust to scale flexibly so that phone lines can be increased according to demand.


The ambition was to reduce our telecommunications spend, redirect these resources to more productive activities and simplify the service for our users and those supporting our telephones,” explains Dominic McKenny, Director of Informatics at Oxford Health. “We were looking for a more flexible set-up that would support changes to our working practices and be responsive to changing business needs over time.”

“We also wanted to ensure that we don’t miss patient calls. For example, even if a patient rings the wrong Trust number, the new system will allow their calls to be forwarded to the correct service quickly and easily. This is particularly critical within a mental health setting, when callers may be in distress and need to speak to a clinician urgently,” said Dominic McKenny.

Richard Aspinall, Head of Regional Public Services at Vodafone UK, said, “Oxford Health is the first NHS body to install our Vodafone hosted telephony service, which represents an extremely cost-effective and simple solution suited to the Trust’s needs. The system also provides a good foundation for further innovation as the Trust looks to implement better ways of working and drive improvements in the provision of mental health and community services.

Notes to editors
* Therapy costs vary but in this case as an example: community inpatient costs circa £260 per bed-day with an average length of stay of 25 days = £6,500 (figures from Oxford Health Trust)

** Vodafone has approx. 700 public sector customers using their cloud and hosting services which include hospitals, police, national and local government etc.

About Vodafone UK

Vodafone UK connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed line connections, home and office broadband and the Internet of Things (IoT).

Having made the UK’s first mobile phone call and sent the first text message, Vodafone has a history as a tech pioneer. In 2018 we made the UK’s first live holographic call using 5G, and were first to start carrying live 5G traffic from a site in Salford, Greater Manchester. We now have 5G in more places than anyone else, with multiple locations now live across the UK and the rest of Europe.

Today we serve more than 18 million mobile and fixed line customers in the UK, with 4G network coverage at 99%.  Our customers voted us the UK’s Best Mobile Network at the 2018 Trusted Reviews Awards – for the second year in a row. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 15 UK towns and cities through partnerships with CityFibre and Openreach.

Connectivity is at the heart of what we do as it gives us a huge opportunity for good. We are using our network, products, talents and technology to help society prosper and respond to significant social and environmental issues.  Our free Digital Parenting magazine is helping families and schools across the UK to navigate the online world safely. Meanwhile, the Vodafone Foundation’s work with researchers at Imperial College is developing personalised cancer treatment using the processing power of smartphones.

We are part of Vodafone Group, one of the world’s largest technology communications companies, with mobile operations in 26 countries, partnerships with mobile networks in 55 more, and fixed broadband operations in 19 markets.  As of 30 September 2019, Vodafone Group had approximately 625 million mobile customers, 27 million fixed broadband customers, and 22 million TV customers – including all of the customers in Vodafone’s joint ventures and associates.

For more information about Vodafone UK, please visit: www.vodafone.co.uk

 

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