Press Release | 20 Mar 2019

Vodafone launches new report into technology and loneliness

Vodafone launches new report into technology and loneliness

A new report commissioned by Vodafone UK reveals that digital technology can help alleviate loneliness among the over 50s.

  • ONS data says 1.5 million people in the UK aged 50 and over suffer with ‘chronic loneliness’
  • New report outlines how technology can help tackle loneliness among the over 50s and keep people independent for longer
  • The report looks for the first time at the financial implications of loneliness in the over 50s, with a £1.8 billion annual cost to the UK economy
  • Vodafone announces a series of free tech masterclasses across the UK
  • Video footage from our techconnect pilot and the launch of the report can be viewed here:

A new report commissioned by Vodafone UK reveals that digital technology can help alleviate loneliness among the over 50s. The report was launched at the House of Commons last night with the support of Secretary of State for Health and Social Care Matthew Hancock MP and Loneliness Minister Mims Davies MP. It sets out how technology can play a vital role in alleviating loneliness in older people by keeping them connected to their family and friends for longer. However, it also highlights that a significant number of older people are not confident in using technology, including accessing the internet. The report also looks for the first time at the financial implications of loneliness in the over 50s and reveals a £1.8 billion per year cost to the UK economy.

According to ONS data, a third of older adults (65+) identify themselves as only “a little confident” or “not at all confident” in their ability to use electronic devices for essential online activities. In response to this Vodafone’s new report, ‘Harnessing technology to tackle loneliness’, recommends increasing confidence in using technology among this age group.

Following these findings, Vodafone is launching a nationwide programme of tech masterclasses. Vodafone’s free ‘techconnect’ masterclasses will take place across the UK in 2019 following a successful pilot last month.  At the masterclasses, Vodafone tech team advisors will provide information and advice on everything from ‘how do I set up my phone’ to ‘how do I use social media’.  They will also help set up wearable tech and connected home devices and explain how they work. These devices can help people live more independently for longer.

The report also highlights that technology could be used alongside more traditional community services to facilitate social interaction, and that learning how to use it more fully can reduce loneliness and promote an active lifestyle. This can help older people remain independent in their homes and communities and increase confidence and the likelihood of positive interactions. It can also help to maintain and build networks and contacts, with technology used as a way of keeping in touch with friends and family and accessing new communities and groups.

A series of 20 free techconnect events will take place across the UK in 2019.  To register interest people can simply go to their local retail store or visit

Matt Hancock, Secretary of State for Health and Social Care, said:

“Loneliness doesn’t just have an economic cost – it has a profound human cost too, and can be hugely damaging to our health and happiness. It affects people of all ages and backgrounds and is something any of us or our loved ones could experience during our lifetimes. So it is important we do everything we can to reduce loneliness and isolation and provide help to those who need it.

“As people, we all need to feel part of something. This basic instinct of belonging and community is central to happiness – and is at the heart of our work across the health and care system.

“We launched our first ever loneliness strategy last year, and through our Ageing Society Grand Challenge we want to harness innovation to tackle loneliness and support healthy ageing. New technologies and services that can help people stay connected and independent will play an important role in this. We are also investing in social prescribing schemes through the NHS Long Term Plan to see healthcare professionals playing a vital role in signposting people to local services and connecting them back to their communities.”

Minister for Loneliness Mims Davies said: “Loneliness is one of the most pressing public health challenges we face and technology has a huge role to play in bringing people together.

“Businesses, charities and government are working together to reduce loneliness and build more connected communities. Vodafone’s work highlights how digital tech can be a part of the solution.”

Nick Jeffery, CEO, Vodafone UK said: “The cost of loneliness to the individual, their friends and the economy is vast. This cost is financial, emotional and physical. It requires a comprehensive response from government, charities, the health system and businesses. With an increasingly ageing population we have to act quickly and work together to help solve the problem of loneliness.

“Our report shows how technology and innovation, such as smart devices, as well as teaching tech skills can play an important role in reducing loneliness and enabling people to live independently for longer.”

‘Harnessing technology to tackle loneliness’ reveals insights into the impact on individuals, employers and the cost to public services such as the NHS. Public services bear a financial cost of £1 billion a year, with studies conducted at GP surgeries indicating that those feeling lonely are twice as likely to visit their GP and 3.5 times more likely to enter local authority funded social care. For businesses the financial cost of loneliness in the over 50s is £800 million per year due to staff taking time off work to care for friends and family suffering from loneliness.

The report has five recommendations for both policymakers and UK businesses. These include:

  1. Social and digital prescribing: Introducing prescribing schemes so that GPs and health service practitioners are able to prescribe technology such as wearable devices and monitoring systems.
  2. Revolutionising support for independent living: Financial support for independent living, including funding the take-up of technology in the home.
  3. Tech toolkit: Developing tools to increase knowledge, understanding and confidence in technology available to support independent living and tackle loneliness.


Notes to editors

Vodafone’s free ‘techconnect’ masterclasses will take place across the UK in 2019 following a successful pilot last month. At the masterclasses, Vodafone retail tech experts will provide information and advice on everything from ‘how do I set up my phone’ to use ‘how to use social media’. The series will take place across the South East, North West, West Midlands and Scotland. To register interest people can simply go to

(ONS), (2018), UK population and migration:

ONS, (2018), Internet users, UK: 2018 – Internet use in the UK annual estimates by age, sex, disability and geographical location. Available at:

Holt-Lunstad, J, Smith TB, Layton JB. (2010) “Social Relationships and Mortality Risk: A Meta-Analytic Review” PLoS Med 7(7).

To request b-roll footage please contact








About Vodafone UK

Vodafone UK is a technology communications company that connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed-line connections, home and office broadband, and the Internet of Things (IoT).

We have a strong track record as a tech pioneer, making the UK’s first mobile phone call, sending the first text message, and making the UK’s first live holographic call using 5G in 2018. We were also the first to start carrying live 5G traffic from a site in Salford, Greater Manchester. As of March 2022, we have 5G in 380 locations across Europe – 141 in the UK and 239 across Germany, Spain, Italy and Ireland. Our 4G network coverage currently reaches over 99% of the UK population.

Today, Vodafone serves more than 18 million mobile and fixed-line customers in the UK. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 26 UK towns and cities, rising to 35 over the coming months, through partnerships with CityFibre and Openreach. Our full fibre services are now available to more than eight million homes across the UK.

Sustainability is also at the heart of what we do: as of 1 July 2021, 100% of the grid electricity we use in the UK is certified to be from renewable sources.

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